Beads and Sew On want you to be happy with your purchases. We will endeavour to resolve any problems as soon as possible.

Swarovski Factory packs have a €5.00 handling fee applied to all returns unless the error is made by Beads and Sew On.

Retail items have a €2.50 handling fee applied to all returns unless the error is made by Beads and Sew On.

Postage costs of the returns to Beads and Sew On and back to sender (if exchange) are at your expense.

Under no circumstances will damaged, altered or opened packages be accepted.

Returns procedure

Please contact Beads and Sew On within 3 days of receipt of goods in question:

info@beadsandsewon.com or 0852705552

Return the goods to Beads & Sew On within 7 days of receipt of goods, including the original invoice and your contact details,to:

Beads and Sew On

30 Cherrywood,

Loughlinstown,

Co.Dublin.

To guarantee that your returns reach us, we recommend you register your parcel and retain the tracking number. This is at your expense.

Beads and Sew On cannot take responsibility if your items do not reach us or if they reach us damaged.

To avoid any damage, please wrap the parcel securely.

Please note that returns may take up to 14 days to process

You will be refunded to the original card used, after goods have been received by Beads & Sew On.

Payments may take up to three working days to appear in your account, depending on your bank.

Paypal payments will have Refund and Paypal fees deducted.

Correct as of 1/1/16